This website is owned and operated by Queen Service for Nile Cruises, trading as Egyptian Nile Cruise (Commercial Register No. 203111, Tax ID No. 424621826396434). We respect your privacy and collect only the information reasonably needed to answer enquiries, prepare quotations, and arrange requested travel services.
1. Information We Collect
When you submit an enquiry, we may receive information you choose to provide, including:
- Your name, email address, telephone or WhatsApp number.
- Preferred travel dates, group size, accommodation or cabin preferences.
- Pickup location, destinations, accessibility needs, and special requests.
- The cruise, package, tour, or page connected with your enquiry.
Basic technical information may also be recorded by our hosting or security providers, such as IP address, browser type, device type, and the date and time of a request.
2. How We Use Information
We use personal information to respond to you, check availability, prepare and revise quotations, coordinate requested travel services, provide customer support, prevent misuse, and meet applicable legal or accounting obligations.
We do not sell or rent your personal information.
3. Enquiry Forms and Service Providers
Website enquiry forms are processed through Web3Forms. Information submitted through a form is transmitted to help deliver your message to our team. hCaptcha is used to distinguish genuine enquiries from automated abuse and may process technical device, browser, network, and interaction information for that purpose. Hosting, email, payment, transport, accommodation, cruise, and guiding providers may process limited information when necessary to respond to or fulfil your request.
Each external provider may operate under its own privacy terms. We share only the information reasonably required for the relevant service.
4. WhatsApp, Social Media and External Links
If you contact us through WhatsApp, Facebook, Instagram, or Messenger, your communication is handled through that platform and is also subject to Meta’s privacy practices. We use the information you send there only to answer your enquiry and arrange requested services. Our website may link to other websites or social platforms that we do not control.
5. Cookies and Analytics
The site uses essential browser storage for security, navigation, form handling, and to remember your analytics choice.
We use Google Tag Manager to manage website measurement tags. Google Analytics 4 loads only if you choose “Allow Analytics”. It measures pages viewed, device and browser type, approximate location, and actions such as clicks on WhatsApp, email, or booking buttons, with IP anonymisation enabled. We do not send the contents of enquiry forms to analytics.
We also use Microsoft Clarity, which records how visitors use our pages, such as clicks, scrolling, and mouse movement, to produce heatmaps and session replays that help us improve the site. Clarity is provided by Microsoft and processes data under the Microsoft Privacy Statement.
To change your analytics choice, clear this site’s stored data in your browser and the notice will appear again on your next visit.
6. Retention and Security
We keep enquiry and booking information only for as long as reasonably necessary for customer service, travel arrangements, dispute handling, legal compliance, and legitimate business records. We use reasonable administrative and technical measures, but no internet transmission or storage method can be guaranteed completely secure.
7. International Processing
Travel planning may involve service providers or travellers in different countries. Information may therefore be transmitted or processed outside your country, subject to the safeguards and legal requirements applicable to the service.
8. Your Choices and Rights
Depending on applicable law, you may ask to access, correct, or delete personal information we hold about you, or object to certain uses. We may need to verify your identity and may retain information where required for a booking, legal obligation, or legitimate record.
To ask us to delete your information, follow the steps on our Data Deletion page.
9. Children’s Privacy
Our website is intended for adults planning travel. A parent or legal guardian should provide any information needed to arrange services for a child.
10. Changes to This Policy
We may update this policy when our services, technology, or legal responsibilities change. The effective date shown above identifies the current version.
11. Contact Us
For a privacy request or question, email info@egyptiannilecruise.com or contact us on WhatsApp at +20 10 4441 0102.