You can ask Egyptian Nile Cruise to delete your personal information at any time. You do not need an account with us, and there is no charge for a request.
1. What You Can Ask Us to Delete
A deletion request covers the personal information we hold from:
- Enquiry and quotation forms submitted on this website.
- Emails sent to info@egyptiannilecruise.com.
- Conversations with us on WhatsApp.
- Messages, comments, or lead forms sent to us on Facebook, Instagram, or Messenger, and any Facebook app or integration we operate.
This includes your name, contact details, travel dates and preferences, and the content of your messages.
2. How to Send a Request
Send your request through either channel:
- Email: info@egyptiannilecruise.com with the subject line “Data Deletion Request”.
- WhatsApp: +20 10 4441 0102, starting your message with “Data Deletion Request”.
Please include your full name, the email address or phone number you used when you contacted us, and your booking reference or the approximate date of your enquiry if you have them. If you contacted us through Facebook, Instagram, or Messenger, also include the name on that profile so we can find the conversation.
3. What Happens Next
- We reply to confirm that we have received your request.
- We may ask you to confirm the request from the same email address or phone number, so that no one else can delete or obtain your information.
- We delete your information within 30 days of confirming the request, and tell you once it is done.
4. Information We May Need to Keep
If you have a confirmed or completed booking, we may keep limited records such as invoices, payment records, and booking confirmations for as long as tax, accounting, or other legal obligations require, or while a dispute or claim is open. These records are not used for marketing, and we delete them when the retention period ends.
Where your information was shared with a cruise, hotel, transport, or guiding provider to arrange your trip, we will ask that provider to delete it unless a legal obligation requires them to keep it.
5. Facebook, Instagram, and WhatsApp
Deleting information from our records does not delete it from Meta’s platforms. Messages stay in your own Facebook, Instagram, Messenger, or WhatsApp account until you delete them there, and Meta handles that data under its own privacy policy.
If you have connected Egyptian Nile Cruise to your Facebook account, you can remove our access at any time:
- Open Facebook and go to Settings & privacy › Settings.
- Select Apps and websites.
- Find Egyptian Nile Cruise and choose Remove.
Removing access stops any further information from being shared with us. To delete information we have already received, send us a request as described above.
6. Website Analytics
Analytics data from Google Analytics and Microsoft Clarity is collected under a random identifier rather than your name, so we cannot match it to a deletion request. It is deleted automatically at the end of each service’s retention period. To reset your analytics choice, clear this site’s stored data in your browser and the choice notice will appear again.
7. Questions
For questions about a deletion request or how we handle your information, read our Privacy Policy or email info@egyptiannilecruise.com.